Shipping and Delivery
What are my delivery options and how long do I have to wait?
So that your shopping treasures reach you undamaged, we send all items offered in the shop with DHL directly from our warehouse in the United Kingdom
Shipping
| Standard shipping | € 5.95 |
|---|---|
| Express shipping |
€13.95 |
Delivery times
We take time for you and your orders: Mondays to Fridays (except on public holidays) we process and ship your orders.
| Shipping method | Transit Time |
|---|---|
| Standard shipping | Typically arrives within 3 to 5 business days after dispatch |
| Express shipping | Typically arrives within 1 to 3 business days after dispatch |
Your delivery options
• Dispatch to the billing address you have given. • Dispatch to a different delivery address you have given
Return shipping
If you are not entirely happy with your online purchase, you are welcome to return your items to us by generating a returns label here. After receipt of your purchase you have up to 14 days to return your order for a full refund. Items must be in new condition with their tags attached. Please note our returns charges below:
| Locaton | Courier Service | Returns Fee |
|---|---|---|
| Germany | DHL | €9.95 |
| Rest of Europe | La Poste | €13.95 |
If there is an issue with an item on your order, please contact our Customer Experience Team for further assistance.
Can I change my delivery address?
You are welcome to let us know if you wish to change your delivery address. Please note, however, that it is generally not possible to change the address for the payment method purchase on account. We ask for your understanding that we process all orders as quickly as possible and that, in some cases, the shipment to the first delivery address specified can unfortunately no longer be stopped.
Can I track my delivery?
Of course you want to know where your new favorite items are. Therefore, as soon as we have sent your order, you will receive an email with a link to the shipment tracking, where you can view the status of your shipment a maximum of 2 hours later. Alternatively, you have the option of checking the status of the order in your navabi account. To do this, log in with your access data, click on "MY navabi" at the top right and go to your order history.
Can I contact the distribution partner?
After the shipment has been completed, you will receive a shipping confirmation from us. This contains your shipment number and a direct link to track your shipment. Here you can see the status of your order. If you have any questions, please do not hesitate to contact navabi customer service. We will then clarify the whereabouts of your package directly with the supplier. Of course, you can also contact the shipping service provider directly and provide your shipment number as a reference.
If your parcel could not be delivered, there are several options: On the one hand, the sender can make a second delivery attempt, this is only possible 2 working days after the order has been placed at the earliest. Alternatively, however, it is also possible for the parcel to be delivered to a neighbor. Finally, the package can go back to the nearest post office, where it is stored for seven working days. In all of these cases, you should find a notification card from the shipping service provider in your mailbox.
The specified delivery time has been exceeded without my order having arrived. What can I do?
After the shipment has been completed, you will receive a shipping confirmation from us. This contains your shipment number and a direct link to track your shipment. Here you can see the status of your order. If you have any questions, please do not hesitate to contact navabi customer service.